A couple of examples of how to surely piss your customers off and guarantee that, if you do make it through the financial slump, you won't have any customers left when you reach the other side.
Wachovia has apparently started taking payments for lines of credit (unsecured lines of credit), and presumably for credit cards, out of savings or checking accounts without customer approval. If the payment is late, they just reach in and help themselves. Hopefully that won't mess your automatic payments up too badly.
Not sure I would allow those foxes to be in charge of my chickens.
Example number two: blaming the customer, calling them thieves, liars, or idiots, won't win friends or influence people.
A local franchisee of a regional chain has posted signs that he will not accept BOGO coupons in his unit. Apparently the coups were distributed by another franchisee and a few of them have made their way south. Customers who try to redeem the coupons, which expired earlier this week, are confronted with angry counter staff.
When you turn away a coupon, you're effectively telling the customer you think they're either too stupid to read (wrong unit, expired coup) or you think they're a cheat ('you're trying to pull a fast one on me!').
You want to engender negative word of mouth, the easiest way is to call your customers cheating idiots.
Behold! The power of word of mouth!
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